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Oracle Utilities Customer Care and Billing Release 2.5.0
4.2.1.6 Receive External Charges
Brief Description
Actors/Roles
Business Process Diagrams
Receive External Charges Process Model - Page 2
Receive External Charges Detailed Process Model Description
1.1 Accept External Billable Charge Details
1.2 Process External Billable Charge Records
1.3 Pre-Populate Billable Charge in Staging Tables
1.4 Link External Billable Charge and Internal Billable Charge SAs
1.5 Validate Billable Charge Staging Data
1.6 Populate Additional BC Details into Staging Tables
1.7 Mark Staging Record as Error and Provide Error Information
1.8 Evaluate Billable Charge Staging Records
1.9 Verify Possibility to Apply Billable Charge to Customer's Billable Charge SA
2.0 Re-Activate Billable Charge SA
2.1 Override Billable Charge Lines, Switches and Values
2.2 Create Billable Charge and Mark Staging Record as Complete
2.3 Review BC Staging Records Exceptions
2.4 Generate To Do
2.5 Investigate and Work To Do
2.6 Enter Correct Data and Mark Staging Data as Pending
2.7 Update Data and Update Status of Staging Records to Pending
2.8 Enter Billable Charge Upload Staging Data
2.9 Request to Add Staging Records for Billable Charges
3.0 Add Billable Charge Staging Records in Pending Status
3.1 Review Billable Charge Upload Errors
3.2 Determine Age of Completed BC Staging Records
3.3 Purge Billable Charge Upload Objects
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