Reference: Receive External Charges Process Model - Page 2 for the associated business process diagram.Actor/Role: CSRDescription: CSR or Authorized User fixes the problem identified during investigation and enters correct data. CSR or Authorized User also changes status of Billable Charge Upload Staging record to Pending using Billable Charge Upload Staging page. It allows to re-process External Billable Charge Staging data again and attempts to create Billable Charge within CC&B.
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